COVID-19 Update – We’re here to help. Get answers to your questions at our COVID-19 Student Loan Support Center
For a list of our resources and our information library, click here
We are committed to helping individuals achieve student loan success. Here, our borrowers and employees explain – in their own words – how this commitment comes to life for them.
Success Stories: In Their Own Words
Our borrowers’ loans and education helped them achieve their goals.
Support Systems Work
Emily developed a support system when she was planning her education and financial journey. The friends and family she assembled did what Emily needed most… kept her accountable. Becoming debt-free at 25 was her goal and she hit it! Her secret? Surround yourself with friends and family to encourage you to stay on track with a budget that will keep you motivated to reach your goals!
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Small goals, big reward
Ryan explains his journey to pay off his student loan debt with Navient’s help. The key for Ryan was to keep his payment goals top of mind and to remember that “slow and steady wins the race.” Ryan set clear goals for himself, to pay off a certain percentage of his loan each year. This incremental approach enabled him to become debt-free ahead of schedule.
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Anything is possible
Student loans helped Kristal afford the education she needed to direct an ambulatory care center, improving lives in her Ohio community. Navient helped her navigate her way to financial freedom by finding a payment plan that worked for her circumstances. By getting her master’s degree and paying off her loans early, Kristal was able to show her kids that anything is possible.
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A marathon, not a sprint
Alison had dreamed of becoming a physician since she was a child. Student loans helped her achieve her goal. Alison tells how she managed to pay off her student loans – with Navient’s help – after 11 years of school. The key? Pay more than the minimum right away so you don’t get accustomed to a budget based on minimum payments. And remember: it’s a marathon, not a sprint!
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COVID-19: Here to help you
Struggling to understand your loan coverage under the CARES Act? Team Navient is here to help.
Recently, the Department of Education implemented a six-month hold on federally owned student loans. Many borrowers are unclear about the changes and asking questions such as, “Do I qualify?” and, “What are my options if I don’t?”
At Navient, we are closely following the guidelines outlined by the Department of Education. For other loans we service, there are additional programs that may help those who may be struggling to make their student loan payments.
Here is a cheat sheet on what you need to know. And as always, Team Navient is available by phone at 888-272-5543 to answer all your questions.
CARES Act: Student Loan Borrower Support
Your Student Loans What You Need to Know about Resuming Repayment
Team Navient: Supporting Your Success
Our job is to help people stay on track with their student loans and get to “done” as quickly and easily as they can.
Valerie D.
Fishers, Indiana
For Valerie, each call is personal to her heart and work. The voice and story on the other end of the line are what drives Valerie to do even more for customers during this time. We are honored to have her as part of Team Navient. Valerie continues to be moved by customers’ perseverance and positive outlook.
Read about Valerie’s experience here.
Valerie D.
Navient team member, Fishers, Indiana
Customer interactions have changed significantly since the COVID-19 crisis began. So many people have lost so much, but they are still able to look on the bright side of things. For instance, I’m reminded of a customer in Oregon who lost her job after it had taken a lot of work to get. It was a tough blow for her. Then, her husband was laid off too. They could no longer afford to stay in their home, so they had to move in with her grandmother. I had tears in my eyes just listening to her story. But even while I was there to help her, she taught me something that day. She said, “Although it’s been a rough transition with two small children, there is a silver lining: Grandma needed us just as much as my family needed Grandma.” Knowing that I could help this family remove some of the pressure of the student loan payments really warmed my heart.
Working for Navient allows me to use my gifts and talents to better the world around me. An encouraging word spoken at the right time can change the outcome.
Patti C.
Arcade, New York
Patti helps borrowers stay on track by getting them into the repayment program that’s best for them. Patti understands personally what it’s like to be in default with her student loans, so she has a mission: help borrowers by providing a path that works. She wants to provide people with the same care and support she received from her own friend.
Read Patti’s story in her own words.
Patti C.
Navient team member, Arcade, New York
My job is to help people by offering them opportunities to get their student loans out of default and out of collections. I listen to them and try to help them with the best program that I can. I understand the struggle that some borrowers have when their loans are in default and their tax refunds are being taken by the government. A few years ago, before I started working at Navient, my loans were in default too. My husband had abandoned me with three children and no way to support myself. If it weren’t for a friend who worked here who assisted me with getting my loans back into good standing, I might still be struggling with my loans.
A lot of people hear “debt” or “collections” and automatically think our job is just to take people’s money and not help them. But federal student loans have so many options, including options where you pay just a small percentage of your income. I’m proud to be working for Navient, helping people with their student loans.
Tips & Tools
We offer videos, tips, and tools to support your success.
Navient is Making Student Loans Easier
The government offers many options to make federal student loans more affordable. But we noticed that many people — especially those who were behind on their payments — were struggling with the government’s complex enrollment process. So we designed a solution. Today, our phone representatives gather the necessary information from past-due borrowers and populate the required forms. Borrowers can then simply sign their customized forms electronically and upload a snapshot of their paystub. In our pilot program, more than half of borrowers who used eSign returned their income-driven repayment plan applications in one day, and the overall response rate nearly tripled.
Advocating For Better Student Loans
Much has been said about education debt in America. Navient has more than 580 million interactions with student loan borrowers every year, providing us with a front-row seat to what works and what doesn’t.
We have long advocated for changes that would improve outcomes for borrowers:
Providing better information before borrowing.
Improving the college completion rate.
Simplifying repayment.
Helping borrowers pay off faster.
Encouraging borrowers to contact their servicers.
We have also advocated for policies such as bankruptcy reform that would allow federal and private student loans to be discharged after a good faith effort to repay and a one-time credit report retraction for student loan borrowers who have some delinquencies but have established steady repayment.
Read more about our recommendations here:
Moments of Success
Inspired by real stories, these short videos show how borrowers are successfully repaying their student loans and applying their degrees to pursue their dreams, improve lives, and support their families.
