The government offers many options to make federal student loans more affordable. But we noticed that many people — especially those who were behind on their payments — were struggling with the government’s complex enrollment process. So we designed a solution.
Today, our phone representatives gather the necessary information from past-due borrowers and populate the required forms. Borrowers can then simply sign their customized forms electronically and upload a snapshot of their paystub.
In our pilot program, more than half of borrowers who used eSign returned their income-driven repayment plan applications in one day, and the overall response rate nearly tripled.
Much has been said about education debt in America. Navient has more than 580 million interactions with student loan borrowers every year, providing us with a front-row seat to what works and what doesn’t.
We have long advocated for changes that would improve outcomes for borrowers:
We have also advocated for policies such as bankruptcy reform that would allow federal and private student loans to be discharged after a good faith effort to repay and a one-time credit report retraction for student loan borrowers who have some delinquencies but have established steady repayment.
Navigating student loans can be complicated. We believe in making the journey as smooth as possible by providing service that is easy, reliable, and supportive. Here’s how.
In just four minutes, learn about The Career Playbook, an introductory course that provides insights on choosing a career path, what industry leaders look for in their new hires and the importance that plays to the loan repayment process.
Follow us on Medium as we present tips and best practices for student loan repayment success. Learn from actual borrowers and financial literacy experts on the ways they have made their finances work for them.
Analyzing the behaviors of 6.8 million student loan borrowers who have successfully managed their payments, we developed 5 tips for those who want to become successful borrowers.
“I appreciate this new process wholeheartedly. I initially spoke with a representative who took my information to pre-fill the application. All I needed to do was to sign the application online. Got assistance with that, signed and received my approval. Two steps. Thank you Navient.”
“Great customer service, and very helpful. Signing online made everything easier and fast.”
“The agent I spoke with was very helpful in making me aware of the online recertification process, and made sure I understood how to complete the form and upload my documents. The agent made me feel as if I was her only call for the day... this was my first time experiencing such patience and care for me, the customer!”
We Take Social Responsibility Seriously
Through our Elevate platform, Team Navient is committed to making our world a better place.
We aspire to always follow responsible and sustainable business practices, adhere to good corporate governance, empower our employees to bring their whole selves to work and give and volunteer in our community.
National Partnership
Navient is excited to partner with Boys & Girls Clubs of America to bring career and college planning resources to support equity for youth, including those from under-resourced communities.
The Environment
We are focused on the reduction of greenhouse gas emissions in our corporate operations. We emphasize electronic communications and transactions to reduce wasted paper.
Diversity & Inclusion
At Navient, we are committed to creating a workplace where employees are welcomed and respected for who they are as individuals. We believe that our employees and workplace thrive when we are authentically inclusive.
Board Diversity
Navient has been recognized by several organizations for board diversity – 50% of directors are women.
Together, the board reflects diverse industry backgrounds, skills, and experiences.