COVID-19 Update – We’re here to help. Get answers to your questions at our COVID-19 Student Loan Support Center. For a list of resources and  information, click here.

We are committed to helping individuals achieve student loan success.

Our borrowers and employees
explain – in their own words – how this commitment comes to life for them.

Meet Geneva

Music has always been my life, growing up in a creative household I knew I wanted to be a musician from the age of 13.

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Meet Kristal

Kristal used her student loans to get her undergraduate and graduate degrees.
Those degrees helped her become a successful director at an ambulatory care center in Ohio,
placing her on the frontlines of the COVID-19 response.

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Meet Ashley

Her passion for music guided her, and Navient helped her sucessfully navigate the loan repayment process and pursue her dreams.

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Meet Kristal

Kristal used her student loans to get her undergraduate and graduate degrees. Those degrees helped her become a successful director at an ambulatory care center in Ohio, placing her on the frontlines of the COVID-19 response.

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See More Success StoriesTell Us Your Success Story

COVID-19: We Are Here to Help

Struggling to understand your loan coverage under the CARES Act? Team Navient is here to help.

Recently, the Department of Education implemented a six-month hold on federally owned student loans. Many borrowers are unclear about the changes and asking questions such as, “Do I qualify?” and, “What are my options if I don’t?”

At Navient, we are closely following the guidelines outlined by the Department of Education. For other loans we service, there are additional programs that may help those who may be struggling to make their student loan payments.

Here is a cheat sheet on what you need to know. And as always, Team Navient is available by phone at 888-272-5543 to answer all your questions.

CARES Act: Student Loan Borrower Support

Your Student Loans What You Need to Know about Resuming Repayment

Student Loan Options During the National Emergency:
What You Need to Know

Team Navient: Supporting Your Success

Valerie D.

Fishers, Indiana

For Valerie, each call is personal to her heart and work.  The voice and story on the other end of the line are what drives Valerie to do even more for customers during this time. We are honored to have her as part of Team Navient.

Valerie continues to be moved by customers’ perseverance and positive outlook.

Read More About Valerie's Experience >

Team Navient: Supporting Your Success

Patti C.

Arcade, New York

Patti helps borrowers stay on track by getting them into the repayment program that’s best for them. Patti understands personally what it’s like to be in default with her student loans, so she has a mission: help borrowers by providing a path that works. She wants to provide people with the same care and support she received from her own friend.

Read about Patti's experience here >

Tips & Tools

We offer videos, tips, and tools to support your success.

The Career Playbook

Financial Tips Blog

5 Habits of Successful Borrowers

Innovation and Advocacy

The government offers many options to make federal student loans more affordable. But we noticed that many people — especially those who were behind on their payments — were struggling with the government’s complex enrollment process. So we designed a solution.

Today, our phone representatives gather the necessary information from past-due borrowers and populate the required forms. Borrowers can then simply sign their customized forms electronically and upload a snapshot of their paystub.

In our pilot program, more than half of borrowers who used eSign returned their income-driven repayment plan applications in one day, and the overall response rate nearly tripled.

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Much has been said about education debt in America. Navient has more than 580 million interactions with student loan borrowers every year, providing us with a front-row seat to what works and what doesn’t.

We have long advocated for changes that would improve outcomes for borrowers:

  • Providing better information before borrowing.
  • Improving the college completion rate.
  • Simplifying repayment.
  • Helping borrowers pay off faster.
  • Encouraging borrowers to contact their servicers.

We have also advocated for policies such as bankruptcy reform that would allow federal and private student loans to be discharged after a good faith effort to repay and a one-time credit report retraction for student loan borrowers who have some delinquencies but have established steady repayment.

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Navigating student loans can be complicated. We believe in making the journey as smooth as possible by providing service that is easy, reliable, and supportive. Here’s how.

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Here's What Borrowers are Saying:

“Great customer service, and very helpful. Signing online made everything easier and fast.”

“I appreciate this new process wholeheartedly. I initially spoke with a representative who took my information to pre-fill the application. All I needed to do was to sign the application online. Got assistance with that, signed and received my approval. Two steps. Thank you Navient.”

“The agent I spoke with was very helpful in making me aware of the online recertification process, and made sure I understood how to complete the form and upload my documents. The agent made me feel as if I was her only call for the day... this was my first time experiencing such patience and care for me, the customer!”

Advocating For Better Student Loans

Much has been said about education debt in America. Navient has more than 580 million interactions with student loan borrowers every year, providing us with a front-row seat to what works and what doesn’t.

We have long advocated for changes that would improve outcomes for borrowers:

  • Providing better information before borrowing.
  • Improving the college completion rate.
  • Simplifying repayment.
  • Helping borrowers pay off faster.
  • Encouraging borrowers to contact their servicers.

We have also advocated for policies such as bankruptcy reform that would allow federal and private student loans to be discharged after a good faith effort to repay and a one-time credit report retraction for student loan borrowers who have some delinquencies but have established steady repayment.

Learn More

Moments Of Success

Inspired by real stories, these short videos show how borrowers are successfully repaying their student loans and applying their degrees to pursue their dreams, improve lives, and support their families.